Ever wanted to get into the mind of an Airbnb guest just to be able to know what it is they really want?
Well, we may not be mind readers but we do have some insight to share concerning this very subject. Taking note of these 5 things are sure to have your guests departing with smile and a 5-star review in mind.
Having a photo-guided check-in process is key.
Checking in really has the power to set the tone for the beginning of the trip. If you will not be there to greet the guests in person when they arrive and show them how to properly enter and exit the accommodation, make sure to provide detailed instructions AND photos, as the surroundings may be completely foreign to the guest. Check all keypad codes to ensure they are working, and notify your guests which doors need to be locked and which lock automatically.
Provide your local recommendations, we will totally take them!
By presenting your guests with local recommendations, you are saving them time and energy for having to research places themselves. In today’s day and age, the “local hotspots” are where it’s at, and there’s no better source than the person who lives in the area!
Stocking toiletry products in the bathroom is always an added bonus.
Not having to deal with bringing big bottles of bath products like soap and shampoo OR having to justify if there is enough liquid left in the mini travel bottles to rinse off and bring back home is a stress reliever— quite more than you would think! It’s an easy way to go above and beyond for your guests. It doesn’t have to be anything fancy (helloooo Great Value).
Being flexible with check-in and check-out time and allowing us to store our luggage makes all the difference.
Your guests certainly understand that you have rental to run and the turnover time before the next guest arrives can be rather short. However, even giving the option of flexibility on your rental page while making sure the guest knows they should reach out beforehand is very appreciated. If flexible check-in and check-out times is a no no, at least make sure you have a secure place to store their luggage in case their flight or train time is later or earlier in the day.
24-hour communication really does make a lasting impression.
To your guest, communication will be a huge deciding factor in the ease of the stay. The ultimate goal is to have smooth sailing from the start of the process to the end, and by using ConciAirs, you are providing communication at any hour of the day.
There you have it! I hope these 5 things gave you some insight into the minds of your guests.
Have any other tried-and-true tips to share? Let us know in the comments!